BUHLMANN GROUP stands for premium quality. This is, of course, also reflected in the supplier selection process. Vallourec is a close partner and a guarantor for high quality steel pipes. The French manufacturer also attaches great importance to the quality of its products. Christian Baum, Buhlmann's Director Technical Business Division, was convinced of this at the company's Quality Day this summer.
'On Quality Day, in all factories worldwide, everything revolves around product quality for a whole day. The aim is to sensitise employees for the topic and thus improve quality,' Dr. Christian Baum explains the background to the campaign day. At each site, a video message from the CEO Philippe Crouzet is first shown, in which he discusses those areas with potential for improvement. Numerous workshops also offer learning opportunities.
In addition, customers are invited to listen to specialists and executives illustrate the importance and scope of their daily work routine from an external point-of-view. 'For this reason, I spoke at the Reisholz factory in front of around 50 guests on quality features and requirements from the customers' perspective,' says Dr. Christian Baum. Following a presentation of the BUHLMANN GROUP aimed at bringing the audience closer to the company's premium philosophy, which is also expected from suppliers, he talked about Vallourec from BUHLMANN's perspective. 'Here, I discussed the quality features and requirements that are important to us, including some critical remarks,' explains Dr. Christian Baum. Among other things, supplier evaluations, sustainability, complaint handling, customer care and communications were discussed. Overall, Dr. Christian Baum attested the high-quality products, well-suited to Buhlmann GROUP as a premium trading house, to the guests. Other quality features such as delivery reliability, markings or documentation, which are inseparably connected to the product, were also discussed. However, the lecture visitors especially enjoyed the feedback on the Reisholz site: 'The work methodology is exemplary and the products are manufactured with great precision. From our point of view, the factory has model character', said Dr. Christian Baum.
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